Why Choose ASI?
What our clients are saying…
“[Aerial Services] continually provides me with friendly, accurate and timely service. I can rely on [Aerial Services] to provide me a fair price and excellent service whatever my project requirements are. I will continue to recommend to my colleagues and associates.”Greg LemkeAir Land Surveys (Michigan)
“Overall, I was very impressed with capabilities and professionalism of the ASI team. I would be more than happy to work with ASI again, and would highly recommend ASI to friends and colleagues.”Brian WitherspoonAltavian
We get projects perfect and sometimes we don’t, but we always strive for 100% satisfaction from our clients!
Not too long ago, Aerial Services delivered material that did not meet our client’s expectations. Although issues were a combination of ineffective communication and poor data, there is no excuse for failing to meet their expectations.
After completing each project Aerial Services’ practice is to call or meet face-to-face with our clients and debrief our performance. In this case we learned just how and why they were unhappy and quickly understood our errors. A debrief like this shows us our blind spots and it allows us to teach our project managers and staff how to avoid a repeat in the future.
After the debriefing, the client was extremely impressed with our follow-up and stated that no other geospatial provider cared enough to face a difficult situation. Before this call, the client had determined they were done working with Aerial Services. After the call, they were determined to work with us again because of our humility and commitment to get it right.
Accountability and commitment to quality and accuracy are two of our core values and we take them very seriously. We are humble enough to admit our imperfections and committed to doing the right things right.
Our client’s success is key!
Aerial Services strives to make our clients successful and totally satisfied with our services. We want to give them an awesome experience with our geospatial solutions so when the project is completed, they know that selecting ASI was the best choice and they become a repeat customer in the future.
Recently, one of our client’s experienced this customer service firsthand. There were some discrepancies of orthophotograph colors being rendered on their monitors verses Aerial Services’ monitors. They were unaware that different monitors often do not display colors precisely the same. After the client voiced their concerns, our Geospatial Solutions Manager and CEO made the decision to visit the customer’s office and show them how various monitors display identical images differently. Once ASI calibrated the monitors onsite the client was astonished at the differences! They said that no other geospatial company with whom they had ever contracted had told them about such differences, much less traveled to their office and demonstrated the process right in their offices.
Aerial Services takes their client’s success very seriously. One of our Company Values is to be customer focused. We try to keep our clients fully informed about exactly what is going on at all times during their project and avoid any unnecessary frustrations or conflicts. Our constant focus is to deliver 100% satisfaction for the work we perform.
“Even though [Aerial Services] was a little more expensive than our other bidders the product result was worth the extra price. Your product was large, crisp, and presented in a manner that our GIS group could work with nicely. Thank you!”Keely WinigerPosey County (Indiana)
“Aerial Services assisted GSRC with data collection, taking photographs of Coralville Lake for a project for the U.S. Army, Corps of Engineers, on five occasions from the end of May through early August 2015. We had to change survey/flight dates five times over the summer, mostly on short notice, as a result of predicted rain. I very much appreciated their flexibility and willingness to accommodate our needs. The product they produced was exactly what we needed. Many thanks to Jason Dolf and Chris Berggren!”Ann GuissingerGulf South Research Corporation