Our client’s success is key! Aerial Services strives to make our clients successful and totally satisfied with our services. We want to give them an awesome experience with our geospatial solutions so when the project is completed, they know that selecting ASI was the best choice and they become a repeat customer in the future. Recently, one of our client’s experienced this customer service firsthand. There were some discrepancies of orthophotograph colors being rendered on their monitors verses Aerial Services’ monitors. They were unaware that different monitors often do not display colors precisely the same. After the client voiced their concerns, our Geospatial Solutions Manager and CEO made the decision to visit the customer’s office and show them how various monitors display identical images differently. Once ASI calibrated the monitors onsite the client was astonished at the differences! They said that no other geospatial company with whom they had ever contracted had told them about such differences, much less traveled to their office and demonstrated the process right in their offices. Aerial Services takes their client’s success very seriously. One of our Company Values is to be customer focused. We try to keep our clients fully informed about exactly what is going on at all times during their project and avoid any unnecessary frustrations or conflicts. Our constant focus is to deliver 100% satisfaction for the work we perform.

"Even though [Aerial Services] was a little more expensive than our other bidders the product result was worth the extra price. Your product was large, crisp, and presented in a manner that our GIS group could work with nicely. Thank you!"

We get projects perfect and sometimes we don’t, but we always strive for 100% satisfaction from our clients! Not too long ago, Aerial Services delivered material that did not meet our client’s expectations. Although issues were a combination of ineffective communication and poor data, there is no excuse for failing to meet their expectations. After completing each project Aerial Services’ practice is to call or meet face-to-face with our clients and debrief our performance. In this case we learned just how and why they were unhappy and quickly understood our errors.  A debrief like this shows us our blind spots and it allows us to teach our project managers and staff how to avoid a repeat in the future. After the debriefing, the client was extremely impressed with our follow-up and stated that no other geospatial provider cared enough to face a difficult situation. Before this call, the client had determined they were done working with Aerial Services. After the call, they were determined to work with us again because of our humility and commitment to get it right. Accountability and commitment to quality and accuracy are two of our core values and we take them very seriously. We are humble enough to admit our imperfections and committed to doing the right things right. “Success seems to be connected with action. Successful people keep moving. They make mistakes, but they don't quit”. -Conrad Hilton

"I appreciated the quick turn around with receiving the imagery. I liked that Chris asked for some of our project data so she could compare how well that lined up with the ASI imagery product before delivery. I really liked the flexibility with modifying our flight date based on spring green up conditions."

“Working with our new imagery (April 2012) is more than a pleasure; the confirmed accuracy and attention to detail are superb! Everything was completed ahead of schedule enabling us to use the new imagery for county projects sooner than expected. Aerial Services, Inc. has wonderful employees who are always a pleasure to work with. Thank you for listening to our needs and fulfilling your promises.”

"[Aerial Services] continually provides me with friendly, accurate and timely service. I can rely on [Aerial Services] to provide me a fair price and excellent service whatever my project requirements are. I will continue to recommend to my colleagues and associates."

“The quality of [Aerial Services’] work was impeccable, delivery was of the highest quality and competency was unmatched. I am very grateful for the work [Aerial Services] provided us on our Railroad project and I would not hesitate having [Aerial Services] on my team anytime in the future.”

“The quality of [Aerial Services’] work has resulted in excellent imagery contrast, clarity, radiometry and horizontal accuracies. Their commitment to excellence and to customer satisfaction is genuine. We consider this an extremely valuable trait and we recommend them to anyone seeking high quality aerial acquisition and photogrammetric mapping services.”

"It has been great working with ASI.  Their attention to detail is outstanding.  I would not hesitate to use them again for future aerial photography projects."

"ASI is a class act. It has been a pleasure working with you."

"Having worked with ASI for several years, they have proven to be a reliable partner that we can count on. Their people are knowledgeable professionals that feel like an extension of our own personnel."

"Aerial Services assisted GSRC with data collection, taking photographs of Coralville Lake for a project for the U.S. Army, Corps of Engineers, on five occasions from the end of May through early August 2015. We had to change survey/flight dates five times over the summer, mostly on short notice, as a result of predicted rain. I very much appreciated their flexibility and willingness to accommodate our needs. The product they produced was exactly what we needed. Many thanks to Jason Dolf and Chris Berggren!"

"Throughout the years, Aerial Services has provided a superior level of quality, timeliness, and professionalism. We have been able to trust Aerial Services’ consistent performance for years and highly recommend them to anyone seeking the highest quality aerial imagery acquisition services and digital imagery processing services."

“It has been a real pleasure working with ASI on the Martinez Creek project. The LiDAR derived 6” contours has been field checked and found within tolerance, and we are extremely pleased with the orthoimagery, enabling us to perform additional services from the data.  We appreciate the timely submission of data and excellent customer service, and look forward to working with them in the future.”

"Awesome job! I didn't really think you would be able to exceed my expectations but, you did. The photos I've reviewed so far look great. Every photo identifiable ground point we picked for the 2009 project checks within a foot or less of its expected coordinates. The mosaics are going to be loved by who receive them. This is one complete package!" "The 2011 project for Polk County was another great experience. [Aerial Services] finished the project and delivered the finished aerials before the contract deadline."

"Their commitment to excellence and to customer satisfaction appears to be authentic. We consider this valuable, and we recommend them to anyone seeking high quality aerial acquisition services."