Why Choose ASI?
What our clients are saying…
“Having worked with ASI for several years, they have proven to be a reliable partner that we can count on. Their people are knowledgeable professionals that feel like an extension of our own personnel.”Bill JohnsonDallas Aerial Surveys
“Throughout the years, Aerial Services has provided a superior level of quality, timeliness, and professionalism. We have been able to trust Aerial Services’ consistent performance for years and highly recommend them to anyone seeking the highest quality aerial imagery acquisition services and digital imagery processing services.”W. Geoffrey GabbottUnited States Department of Agriculture FSA-APFO (Utah) [Retried])
“It has been a real pleasure working with ASI on the Martinez Creek project. The LiDAR derived 6” contours has been field checked and found within tolerance, and we are extremely pleased with the orthoimagery, enabling us to perform additional services from the data. We appreciate the timely submission of data and excellent customer service, and look forward to working with them in the future.”Patsy IngramUnited Geo Technologies
“The quality of [Aerial Services’] work has resulted in excellent imagery contrast, clarity, radiometry and horizontal accuracies. Their commitment to excellence and to customer satisfaction is genuine. We consider this an extremely valuable trait and we recommend them to anyone seeking high quality aerial acquisition and photogrammetric mapping services.”Jeff LovinWoolpert (Ohio)
We get projects perfect and sometimes we don’t, but we always strive for 100% satisfaction from our clients!
Not too long ago, Aerial Services delivered material that did not meet our client’s expectations. Although issues were a combination of ineffective communication and poor data, there is no excuse for failing to meet their expectations.
After completing each project Aerial Services’ practice is to call or meet face-to-face with our clients and debrief our performance. In this case we learned just how and why they were unhappy and quickly understood our errors. A debrief like this shows us our blind spots and it allows us to teach our project managers and staff how to avoid a repeat in the future.
After the debriefing, the client was extremely impressed with our follow-up and stated that no other geospatial provider cared enough to face a difficult situation. Before this call, the client had determined they were done working with Aerial Services. After the call, they were determined to work with us again because of our humility and commitment to get it right.
Accountability and commitment to quality and accuracy are two of our core values and we take them very seriously. We are humble enough to admit our imperfections and committed to doing the right things right.
Our client’s success is key!
Aerial Services strives to make our clients successful and totally satisfied with our services. We want to give them an awesome experience with our geospatial solutions so when the project is completed, they know that selecting ASI was the best choice and they become a repeat customer in the future.
Recently, one of our client’s experienced this customer service firsthand. There were some discrepancies of orthophotograph colors being rendered on their monitors verses Aerial Services’ monitors. They were unaware that different monitors often do not display colors precisely the same. After the client voiced their concerns, our Geospatial Solutions Manager and CEO made the decision to visit the customer’s office and show them how various monitors display identical images differently. Once ASI calibrated the monitors onsite the client was astonished at the differences! They said that no other geospatial company with whom they had ever contracted had told them about such differences, much less traveled to their office and demonstrated the process right in their offices.
Aerial Services takes their client’s success very seriously. One of our Company Values is to be customer focused. We try to keep our clients fully informed about exactly what is going on at all times during their project and avoid any unnecessary frustrations or conflicts. Our constant focus is to deliver 100% satisfaction for the work we perform.